Mail Order Rugs offers a fine selection of shaggy rugs, contemporary rugs, traditional rugs and floral rugs from our huge range. With over 1000 colour/size options available, in either wool, acrylic or economical polypropelyene, with rugs starting from £15.99 were sure to have the perfect rug for your home or office. Please be aware delivery takes 10-12 working days.

Modern Rugs for Modern Living

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About Us At Home Furnishings Outlet Ltd we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Mail Order Rugs
C/o At Home Furnishings Outlet Ltd.,
Unit 11, Sowerby Way, Durham Lane Industrial Park,
Eaglescliffe, Stockton On Tees, Cleveland,
TS16 0RB
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard and Switch. You may send your credit card information via phone, fax, and mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Pick up from our store is permitted; the prices on our web site reflect online orders only. You may collect the items from our store and negate handling and postage charges however you need to complete and pay for the order online. Once you have placed an order you will be notified by email when your order is ready for collection. You must have received a collection status email from us informing you that your order is ready for collection; otherwise the prices for the items you have selected (and / or) paid for are those that are in effect at the store, at the time of your visit / purchase.
Delivery Schedule When the Buyer is acting as a Consumer (e.g. individuals buying for private use rather than for business use), the Buyer has the right to cancel the order within seven days of order confirmation, or seven days of receipt of the goods (whichever is the longer) EXCEPT where the goods have been made to the consumer's specifications. When a Consumer cancels an order under "The Consumer Protection (Distance Selling) Regulations 2000" the Products must be returned to the Seller as outlined in Section 4 of these Terms & Conditions. The Seller will issue a full refund to the Buyer of the price paid for the Products. Delivery & Installation charges will not be refunded after Delivery unless agreed by the Seller.
When an order is placed by the Buyer and accepted by the Seller, the Seller will place an order on the Manufacturer. Many products offered by the Seller are manufactured by the Manufacturer specifically for the Buyer's order. The Buyer should note that goods are normally shipped from stock and that there is a delay between accepting the order and offering a delivery date for the goods whilst the manufacturing process and distribution process is scheduled and executed. Usually this delay is between 10 and 30 days, but it can vary depending on many factors such as general demand levels and availability of product components.
A "Latest Delivery Date" shall be determined on acceptance of an order by the Seller. Unless otherwise agreed between Buyer and Seller this will be 35 days after the order is accepted. The Seller can extend the "Latest Delivery Date" by advising the Buyer via email of an anticipated delay in delivery and advising the Buyer of the new estimated "Latest Delivery Date". This "Latest Delivery Date" shall be used to permit the Buyer to cancel unreasonably delayed orders without incurring cancellation charges but also to protect the Seller and Manufacturer from unreasonable cancellation of an order for a built to order product during the normal manufacturing timescales.
Where the Seller notifies the Buyer of a potential delay in delivery and extends the "Latest Delivery Date" the Buyer shall have the right to cancel the delayed order item within two working days of the notification being sent without incurring any cancellation charges. If the Buyer does not cancel the order within the specified period, a new "Latest Delivery Date" is deemed to have been agreed between Buyer and Seller.
Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed.
The Seller shall use his reasonable endeavours to meet any date agreed for delivery and to deliver on or before the "Latest Delivery Date".
The Seller shall not be liable for any delay in delivery howsoever caused.
Delivery to remote mainland areas or to areas outside mainland Great Britain will be subject to additional delivery charges. The Buyer should check with the Seller before placing an order if in doubt. The Seller will endeavour to advise the Buyer of any such charges before an order is accepted.
Where the goods are being made the customer's specifications or where the Buyer is not a Consumer and the Buyer wishes to cancel an order before delivery for any reason other than failure of the Seller to deliver by the "Latest Delivery Date", the Buyer agrees to indemnify the Seller against any unrecoverable costs charged to the Seller by the Manufacturer on the Buyer's cancelled order. In many cases no charge will be made where an order is cancelled before the manufacturing process has started or where the order is for standard products that can readily be resold. It is recommended that the Buyer requests the Seller to check the on the order status and the likely charges before confirming order cancellation. Where the product ordered is held in stock we will deliver your order right away. We will normally send your order to you with in 10 business days. Refer to section 3 for non stock items.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, 15% VAT is included in the displayed price.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01642 792491 or fax us on 01642 786780 or write to us at:

Mail Order Rugs
C/o At Home Furnishings Outlet Ltd.,
Unit 11, Sowerby Way, Durham Lane Industrial Park,
Eaglescliffe, Stockton On Tees, Cleveland,
TS16 0RB
Privacy Policy At Home Furnishings Outlet Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy We offer a no quibble returns policy and will happily exchange or refund any rug or doormat which is unsuitable for whatever reason.

However the Buyer must return the item or items to us, at their own expense within 7 days in the same condition and packaging in which the item or items were delivered.

The buyer must notify Mail Order Rugs of any damages or defects within 3 days of delivery and must obtain a returns reference number by calling 01642 792491.

Acceptance Mark